Program in General Insurance (INS)

The following courses are required to earn the Certificate in General Insurance:

INS 21—Property and Liability Insurance Principles: What Insurance Is, Who Provides Insurance, How Insurance Is Regulated, Measuring the Financial Performance of Insurers, Marketing, Underwriting, Claims, Insurance Contracts, Property Loss Exposures and Policy Provisions, Liability Loss Exposures and Policy Provisions, and Risk Management

INS 22—Personal Insurance: Insurance and Society, Personal Auto Policy, Homeowners Insurance, Other Residential Insurance, Other Personal Property and Liability Insurance, Personal Loss Exposures and Financial Planning, Life Insurance, and Health and Disability Insurance

INS 23—Commercial Insurance: Commercial Property, Business Income, Commercial Crime, Equipment Breakdown, Inland and Ocean Marine, Commercial General Liability, Commercial Auto, Businessowners, Farm, Workers Compensation and Employers Liability, and Miscellaneous Coverages

Program Options: The Program in General Insurance (INS) is available as a self-study program via printed text books and course guides, or as INS Online via online learning modules. INS Online is offered in a segmented format, which breaks each course into three pieces.

Print or Online, it´s your choice. Regardless of study method (online or text-based), INS exams can be taken either as full length course exams or as three segmented exams per course.

We Recommend INS For: People in all functional areas of property-casualty insurance, managers or supervisors, customer service representatives, call center staff, and administrative and support staff.

Course Sequence: It is best to take INS 21 prior to taking INS 22 or INS 23.

Exam Information: INS 21, 22, and 23 exams are offered at Institute approved on–site testing locations and Prometric Testing Centers. If you prefer, you can approach your studies in a modular format consisting of a series of shorter study segments. You can do this in traditional print or using our new online delivery. After studying each segment, you can take the corresponding exam at all Prometric Testing Centers and at selected Institute approved on–site testing locations. Contact your education coordinator for further information about on–site testing availability.

Now available: INS 24 for Information Technology Professionals. Completing INS 24 for IT Professionals provides a general awareness of the insurance industry, enabling better support of critical business functions and operations through improved decision making. Download the program brochure for more information.

The Program in General Insurance consists of three courses, INS 21, 22, and 23, which are presented in print and online in a segmented format that breaks each course into three portions.

Both the online version of INS and the text-based study of the course present the same material. Regardless of study method (online or text-based), INS exams can be taken either as full length course exams or as three segmented exams per course.

• INS 21—Property and Liability Insurance Principles—Segments A, B, and C
• INS 22—Personal Insurance—Segments A, B, and C
• INS 23—Commercial Insurance—Segments A, B, and C

Bottom-Line Benefits

• Improve performance by learning to read an insurance policy, identify loss exposures, and recognize common policy provisions


• Improve effectiveness by learning the fundamentals of personal and commercial insurance and understanding how to apply them


• Enhance ability to build a better book of business through an expanded knowledge of auto and homeowners contracts and endorsements as well as commercial coverage forms and endorsements

Why earn the Certificate in General Insurance?

• 93% of INS completers saw an increase in job opportunities.


• 89% believe earning the certificate added value to their role at their organization.


• 78% believe it gave them greater job security during times of organizational transitions or consolidations.


• 90% of completers feel earning the certificate was important to demonstrating professional competency levels.

Information on Professional Development Hours (PDH) provided can be found here.

Sample Course Materials

• View a PDF of an INS 21 chapter excerpt

Promotional Materials

• View the INS program flyer
• Learn about INS Online
• View the INS 24 for Information Technology Professionals flyer

Additional Course Resources

• Learn about instructor-led INS courses

Additional Knowledge Solutions

• See all the Institutes´ offerings
• View the Institutes´ full catalog

For retail ordering information.

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