Level: Intermediate
Why you need this course:
After completing this course, you’ll be able to identify critical factors in negotiating claims.
Upon successful completion of this course, you should be able to:
- Describe the four different styles of negotiation and which style is generally best suited for use by claim representatives.
- Describe the steps in the claim negotiation process.
- Explain how claimant negotiation variables and claim representative negotiation variables affect claim negotiations.
- Describe the claim negotiation techniques that are the following:
- Common to all parties
- For use with unrepresented parties
- For use with represented parties
- Used by represented parties
- Describe the negotiation techniques claim representatives should avoid and the reasons those techniques should be avoided.
- Given a claim, identify the common pitfalls in claim negotiation and how to avoid them.
Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.
Negotiation Topics Include:
- Four different styles of negotiation and which style is generally best suited for use by claim representatives
- Steps in the claim negotiation process
- How claimant negotiation variables and claim representative negotiation variables affect claim negotiations
- Claim negotiation techniques, such as those common to all parties, for use with unrepresented parties, for use with represented parties, and used by represented parties
- Negotiation techniques claim representatives should avoid and the reasons those techniques should be avoided
- Common pitfalls in claim negotiation and how to avoid them
Additional Course Resource
Additional Knowledge Solutions
E-mail: customerservice@TheInstitutes.org
Phone: (800) 644-2101
Fax: (610) 640-9576
Mail: AICPCU/IIA
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Suite 100
Malvern, PA 19355-3433
Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.
