“The real value of Institute courses is in the terrific base they provide for insurance professionals to build on. The Institutes’ courses teach you how to apply fundamentals to everyday situations, giving you the foundation you need to be able to learn on the job.”

Richard A. Riley, CPCU, ARM, AIM
Vice Chairman and CEO, Retired
WNC First Insurance Services
Member, AICPCU/IIA Boards of Trustees

NEW! Claim Handling Principles and Practices

After completing the courses within the Claim Handling Principles and Practices collection, you’ll have a better understanding of risk and insurance as it relates to claim professionals, the claim handling process, claim investigation techniques, insurance fraud, good-faith claim handling, ethics, negotiation, and managing litigation.

Available Claim Handling Principles and Practices courses are listed below. Click each course name for information and a list of topics covered. For your convenience, you can take one, a few, or all of the below courses. The choice is yours!

Risk and Insurance
Topics covered in this course include claim department structure and functions, insurance regulation, and more.

Claim Handling Process
Topics covered in this course include the steps in the claim handling process, how the physical construction of insurance polices and the framework for coverage analysis are applied, and more.

Investigation of Cause of Loss, Liability, and Damages
Topics covered in this course include the three bases for legal liability, general investigative tools used in claim handling, and more.

Insurance Fraud
Topics covered in this course include why fraud is a threat to the financial stability of the insurance industry, possible types of fraud, and more.

Good-Faith Claim Handling
Topics covered in this course include the bases of bad-faith claims, elements of good-faith claim handling, and more.

Ethics and Professionalism
Topics covered in this course include why ethics and professionalism are important to a claim representative, ethical and professional dilemmas, and more.

Negotiation
Topics covered in this course include four different styles of negotiation, the steps in the claim negotiation process, and more.

Managing Litigation
Topics covered in this course include managing a third-party lawsuit against an insured, managing a bad-faith claim against an insurer, and more.

We Recommend These Courses for: In-house claim adjusters, field claim adjusters, insurance litigators, senior customer service representatives, agency principals, and third-party administrators

Bottom-Line Benefits

  • Improve understanding of claim handling by gaining a strong foundation in effective investigation techniques
  • Help decrease costly lawsuits by building good-faith claim handling skills
  • Increase customer satisfaction with strengthened negotiation skills
  • Manage defense costs by understanding litigation techniques

Level: Intermediate


Cost: $20 per Professional Development Hour (PDH). Information on Professional Development Hours (PDH) provided can be found here.

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E-mail: customerservice@TheInstitutes.org
Phone: (800) 644-2101

Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.

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