Claim Handling Principles and Practices – (AIC 33)
Bottom-Line Benefits
- Improve claim handling by building a strong foundation in effective investigation techniques
- Help avoid costly lawsuits by learning good-faith claim handling
- Improve customer satisfaction and retention with communication and negotiation skills
- Manage defense costs through strong litigation techniques
Level: Intermediate
AIC 33 Segment A Topics:
- Risk and Insurance
- Claim Handling Process
- Investigation of Cause of Loss, Liability, and Damage
- Insurance Fraud
AIC 33 Segment B Topics:
- Good-Faith Claim Handling
- Ethics and Professionalism
- Negotiation
- Managing Litigation
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