Claim Handling Principles and Practices – (AIC 33)
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Bottom-Line Benefits

  • Improve claim handling by building a strong foundation in effective investigation techniques
  • Help avoid costly lawsuits by learning good-faith claim handling
  • Improve customer satisfaction and retention with communication and negotiation skills
  • Manage defense costs through strong litigation techniques


Level: Intermediate

AIC 33 Segment A Topics:

  • Risk and Insurance
  • Claim Handling Process
  • Investigation of Cause of Loss, Liability, and Damage
  • Insurance Fraud

AIC 33 Segment B Topics:

  • Good-Faith Claim Handling
  • Ethics and Professionalism
  • Negotiation
  • Managing Litigation

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