Claim Handling Principles and Practices – (AIC 33)

Bottom-Line Benefits

• Improve claim handling by building a strong foundation in effective investigation techniques
• Help avoid costly lawsuits by learning good-faith claim handling
• Improve customer satisfaction and retention with communication and negotiation skills
• Manage defense costs through strong litigation techniques

Level: Intermediate

AIC 33 Segment A Topics:

• Risk and Insurance
• Claim Handling Process
• Investigation of Cause of Loss, Liability, and Damage
• Insurance Fraud

AIC 33 Segment B Topics:

• Good-Faith Claim Handling
• Ethics and Professionalism
• Negotiation
• Managing Litigation

Sample Course Materials

• View a PDF of all AIC 33 chapters
• View a PDF of an AIC 33 chapter excerpt

Promotional Materials

• View the AIC program flyer

Additional Course Resources

• Learn about instructor-led classes
• Find a public AIC class
• Learn about SMART Study Aids

Additional Knowledge Solutions

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