Frequently Asked Questions

1. Where do I start?
2. What is the difference between exam centers?
3. Can I receive e-mail updates from the Institutes?
4. Can I earn CE credits through the Institutes?
5. How do I learn more about Institutes Online and COMET Online
6. Do I need a password to use the Institutes' site?
7. Do you have Forums?
8. Whom do I contact at the Institutes for help?
9. How do I get a replacement diploma?
10. I live overseas. How do I order study materials?
11. Which conferment ceremony do I go to if I complete the CPCU program during the July - September exam window?
12. What are the future dates and locations for AICPCU's National Conferment and the CPCU Society's Annual Meeting and Seminars?

If you don't know which course to take, or which program is best suited for your professional and personal goals, we encourage you to take advantage of our free educational counseling service. Click here to visit our Getting Started page.

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What is the difference between exam centers?

The Institutes gives exams at
• Prometric Testing Centers.
• Institutes Approved On-Site Testing Centers.
• Foreign Paper and Pen Testing Centers
Different registration procedures and exam fees apply to each kind of center.

Prometric Testing Centers. CPCU and IIA computerized exams are given at Prometric Testing Centers located in more than 420 cities worldwide. To find the center closest to you, visit www.prometric.com/aicpcu.

Institutes Approved On-Site Testing Centers. If your organization has the necessary in-house computer testing facilities, it may offer Institute exams on-site. These centers usually are open only to the organization’s own employees. To see if on-site exams are available to you, go to our listing of Institutes Approved On-Site Testing Centers.

If your organization would like to qualify for reduced exam fees by administering on-site CPCU and IIA exams, e-mail Corinne Angelilli at angelilli@cpcuiia.org, fax the Institutes’ Assessments Department at (610) 695-0881, or call (877) 463-0400.

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Can I receive e-mail updates from the Institutes?

Yes. When you sign up for our E-Updates, you will receive a monthly e-mail from the Institutes telling you about new programs, changes in programs, and exam update information. It's the best way to keep up-to-the-minute with the Institutes' programs.

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Can I earn CE credits through the Institutes?

Yes. Many states offer CE credits for passing Institute exams. Take a moment to look up CE credits for your state.

And what about college credit for Institute courses?

The American Council on Education (ACE) has made college credit recommendations for the Institutes' courses, as well as for our Focus Series bundles. These recommendations range from 1 to 6 semester hours (most are 3 hours). Most credit recommendations apply to a bachelor's degree; however, a number of courses (including all CPCU courses) are recommended for graduate credit. These recommendations are given only as guidelines for use when planning your courses with a college advisor. You can also apply the Institutes' courses directly to earning a bachelor's or an associate degree in our joint degree program with Boston University, Drexel University, Excelsior College, University of Phoenix, and Walden University.

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How do I learn more about Institutes Online Learning classes and COMET Online Learning courses?

Institutes Online Learning classes are led by experienced instructors. These classes include the Program in General Insurance (INS), the Associate in Claims designation program, and all eight Chartered Property Casualty Underwriter (CPCU) courses.

COMET Online Learning teaches insurance concepts quickly. Click here for information.

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Do I need a password to use the Institutes' site?

You need a password to purchase materials, register for exams, use the Web Student Advisor, view grades and other personal information. By filling out an online New Customer Information Form, you can set up a user ID and PIN to use these features.

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Do you have Forums?

Yes. Students and prospective students can participate in public forums that cover a variety of topics relating to the Institutes' courses. Visit Institute Forums to participate.

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Whom do I contact at the Institutes for help?

For questions about ordering materials, registering for exams, continuing education certificates, transcripts, grades, COMET Online Learning, customized products, strategic partnerships, and general inquiries, contact Customer Support at customersupport@cpcuiia.org. To get help with study tips or course planning, contact Marketing at edserv@cpcuiia.org.

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How do I get a replacement diploma?

The Institutes will replace diplomas for a $30 charge. This charge will apply in situations such as:

• Requests for diploma replacement resulting from loss, damage, or destruction.
   
• Requests for diploma replacement because of a name change.
   
• Requests for diploma replacement because there is an error in name format (unless the graduate had clearly marked and returned the Institutes' form regarding diplomas).

Requests for a diploma for a previously earned designation will also be subject to the $30 charge.

Students should allow 6-8 weeks to receive a replacement or special order diploma. To obtain a replacement diploma, call the Institutes at (610) 644-2100, ext. 7631.

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I live overseas. How do I order study materials? 

There are a couple of ways to go about it. First, look up the program or course you are interested in taking to obtain prices for the study materials. Contact Customer Support at quote@cpcuiia.org for a shipping quote for your order. You can then place your order via e-mail at customersupport@cpcuiia.org or download an order form, fill it out, and fax it to (610) 640-9576 or mail it to Customer Support, 720 Providence Road, Suite 100, Malvern, PA 19355.

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Which conferment ceremony do I go to if I complete the CPCU program during the July - September exam window?

You go to the following year's conferment ceremony. For example, if you took your last CPCU exam in the July-Sept. 2004 window, and you meet all other requirements, you will be invited to attend the 2005 conferment ceremony. The CPCU conferment ceremony is held each fall in conjunction with the Annual Meeting and Seminars of the CPCU Society.

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What are the future dates and locations for AICPCU's National Conferment and the CPCU Society's Annual Meeting and Seminars?

Below are the dates and locations for the American Institute for CPCU’s National Conferment Ceremony and the CPCU Society's Annual Meeting and Seminars:

For additional information visit the CPCU Society's Web page.

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